RETURNS & REFUNDS
We want you to be completely satisfied with your purchase. If you need to return an item, please read our returns and refunds policy below.
Returns Policy
Collapsible content
Eligibility
You can return items within 14 days of receiving them as per UK consumer law.
Condition
Items must be returned in their original condition, unworn, and with all tags attached.
Packaging
Please return items in the original packaging or similar to ensure they arrive safely.
How to return an item
Contact Us: Email us or use the contact form on our website to notify us of your return. Include your order number and the reason for the return.
Return Address: We will provide you with the return address and any additional instructions.
Postage: You are responsible for the cost of return postage unless the item is faulty. We recommend using a tracked service to ensure your return arrives safely.
Refunds Policy
Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process typically takes 5-7 working days.
Refund Method
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 working days.
Faulty Items
Contact Us
If you receive a faulty item, please contact us immediately with your order number and a description of the issue.
Resolution
We will arrange for a replacement or a full refund, including the cost of return postage.
Exchange
Contact Us
If you receive a faulty item, please contact us immediately with your order number and a description of the issue.
Postage for Exchanges
You are responsible for the cost of return postage for exchanges. We recommend using a tracked service to ensure your return arrives safely.
Important Notes
Original Shipping Costs
Original shipping costs are non-refundable unless the item is faulty.
Exchanges
If you need a different size or item, please contact us to arrange an exchange. We will provide instructions on how to return the original item and receive the new one.