RETURNS & REFUNDS

We want you to be completely satisfied with your purchase. If you need to return an item, please read our returns and refunds policy below.

Returns Policy

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Eligibility

You can return items within 14 days of receiving them as per UK consumer law.

Condition

Items must be returned in their original condition, unworn, and with all tags attached.

Packaging

Please return items in the original packaging or similar to ensure they arrive safely.

How to return an item

Contact Us: Email us or use the contact form on our website to notify us of your return. Include your order number and the reason for the return.

Return Address: We will provide you with the return address and any additional instructions.

Postage: You are responsible for the cost of return postage unless the item is faulty. We recommend using a tracked service to ensure your return arrives safely.

Refunds Policy

Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process typically takes 5-7 working days.

Refund Method

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 working days.

Faulty Items

Contact Us

If you receive a faulty item, please contact us immediately with your order number and a description of the issue.

Resolution

We will arrange for a replacement or a full refund, including the cost of return postage.

Exchange

Contact Us

If you receive a faulty item, please contact us immediately with your order number and a description of the issue.

Postage for Exchanges

You are responsible for the cost of return postage for exchanges. We recommend using a tracked service to ensure your return arrives safely.

Important Notes

Original Shipping Costs

Original shipping costs are non-refundable unless the item is faulty.

Exchanges

If you need a different size or item, please contact us to arrange an exchange. We will provide instructions on how to return the original item and receive the new one.